Terms of Purchase


These Terms of Purchase govern all purchases of products—including high-quality outdoor and running gear, camping equipment, hiking essentials, apparel, bikes, and other adventure-related items—made through Baggu’s official website baggiu.com (the "Website"). By placing an order on the Website, you ("you" or "Customer") agree to be bound by these Terms. Please read them carefully before completing your purchase.

1. Order Creation & Confirmation

1.1 Order Submission

When you submit an order, you make a binding offer to purchase selected products at the displayed price (in United States Dollars, USD). All orders qualify for free shipping—no additional shipping fees will be added at checkout. You must provide accurate, complete, and current information (including shipping address, contact details, and payment information) to ensure smooth order processing, especially for bulky or precision-sized items like tents or hiking boots.

1.2 Order Confirmation

  • Upon submitting your order, you will receive an automated email acknowledging receipt. This is not order acceptance—it only confirms we have received your request.
  • We reserve the right to accept or reject orders at our discretion (e.g., due to inventory shortages for popular items like moisture-wicking running apparel, pricing errors, suspected fraud, or incomplete address information). Acceptance occurs when we send a formal "Order Confirmation" email or dispatch the products (whichever comes first).
  • If your order is rejected, we will notify you via email and will not charge your payment method (or issue an immediate refund if a charge was processed). This includes orders associated with promotional offers—we may reject offer redemptions if eligibility criteria are not met.

2. Payment Terms

2.1 Accepted Payment Methods

We support major payment options displayed at checkout (e.g., credit cards, debit cards, secure digital payments). All transactions are processed in USD, and payment must be completed in full before order processing begins.

2.2 Payment Security

Your payment information is securely processed by third-party service providers—we do not store full credit card numbers or sensitive payment details. These providers adhere to industry security standards (e.g., PCI DSS) to protect your data. By providing payment information, you warrant that you are authorized to use the selected payment method and that the funds are available to cover the order total.

2.3 Payment Failure

If your payment is declined (e.g., insufficient funds, expired card, fraud alerts), we will notify you via email. Your order (including any promotional items like discounted puffer jackets) will not be processed until successful payment is received. We are not liable for delays or cancellations caused by payment failure, including missed adventure timelines due to delayed gear delivery.

3. Shipping & Delivery

3.1 Shipping Timeline

  • After order confirmation, we will process and ship your products (including camping tents, hiking boots, running apparel, and bikes) within 1–3 business days. For oversized items like bikes or large tents, processing may take an additional 1 business day for secure packaging—we will notify you via email if this applies.
  • Estimated delivery time from shipment is 6–12 business days to all destinations. We do not offer expedited shipping at this time.
  • All orders receive free standard shipping—no minimum purchase is required, and this benefit applies to all products regardless of size or weight.

3.2 Shipping Address Responsibility

  • You are responsible for providing a complete, accurate, and deliverable shipping address. We are not liable for delayed, lost, or misdelivered orders caused by incorrect or incomplete address information (e.g., missing apartment numbers, wrong zip codes) or failed delivery attempts due to无人接收 (e.g., repeated unclaimed packages).
  • If a delivery attempt fails and the package is returned to us, we will notify you via email within 3 business days. You may request a full refund (processed within 5–10 business days after we receive the returned package) or provide a corrected address for re-shipping (no additional fees apply).

3.3 Delivery Inspection

Upon receiving your package, inspect the products immediately for damage, defects, or discrepancies (e.g., incorrect hiking boot size, damaged tent poles, wrong Merino wool shirt color). Contact our customer service team within 48 hours of delivery if you notice any issues—for damaged items, include photos of the product and packaging to speed up resolution.

4. Returns & Refunds

4.1 Return Eligibility

You may return products for a refund within 60 days of delivery if: items are unused, undamaged, and in their original packaging (including tags, care instructions, and all accessories—e.g., tent stakes, bike safety manuals, hiking boot insoles); personalized products (e.g., engraved hiking poles) are only eligible if the personalization contains an error caused by Baggu.
Exceptions apply to hygiene-related items (e.g., moisture-wicking base layers, sports bras) which must be in unopened, sealed packaging to be returned, and used items (e.g., hiking boots with visible trail wear, tents with搭建痕迹) which are not eligible for refunds.

4.2 Return Process

  1. Email our customer service team at service@baggiu.com with your order number, product name (e.g., "4-Person Camping Tent" or "Trail Running Shoes Size 10"), return reason, and photos of the product (if reporting damage/defects).
  2. Upon approval, we will send a Return Authorization (RA) number and return instructions. If the return is due to our error (e.g., defective bike part, wrong size shipped), we will provide a pre-paid shipping label.
  3. Ship the products to our address (listed in Section 8) with the RA number clearly marked. We recommend using a trackable shipping service—we are not liable for lost return shipments, especially for high-value items like bikes.

4.3 Refund Processing

Once we receive and inspect returned items, we will process your refund within 5–10 business days. Refunds are issued to the original payment method in USD. The time it takes for the refund to appear in your account depends on your payment provider’s processing times (typically 3–7 business days for credit cards).
Return shipping costs for non-error-related returns (e.g., change of mind) are non-refundable. A restocking fee may apply to bulky items like bikes or large tents returned due to "change of mind"—this will be communicated in the RA email if applicable.

5. Product Information & Inventory

5.1 Product Descriptions

We strive to provide accurate details (e.g., tent waterproof ratings, hiking boot traction specifications, running apparel moisture-wicking capabilities) on the Website. However, product colors or textures may vary slightly from online displays due to device settings or natural variations in materials (e.g., Merino wool). Size guides are provided for reference—contact us for additional fit advice for items like hiking boots or bike frames.

5.2 Inventory & Availability

Product availability is displayed on the Website. We reserve the right to adjust inventory or discontinue products at any time. If you order a product that becomes unavailable after submission, we will notify you via email and issue a full refund within 3 business days.

6. Customer Responsibilities

By placing an order, you agree to:
  • Comply with these Terms and all applicable rules when purchasing products or redeeming promotions.
  • Provide truthful, accurate information (shipping address, payment details, contact information) to avoid delivery or payment issues.
  • Not use the Website for fraudulent activity (e.g., stolen payment methods, ordering products with no intent to pay).
  • Respect our intellectual property (e.g., do not copy product images, descriptions, or trademarks related to outdoor gear designs without written permission).

7. Modifications to These Terms

We may update these Terms periodically to reflect changes in business practices, shipping policies, or product offerings (e.g., adding new bike models or camping gear lines). Revised Terms will be posted on the Website. Your continued use of the Website to make purchases constitutes acceptance of the updated terms. We recommend reviewing these Terms before each purchase.

8. Contact Us

For questions about these Terms, orders, returns, payments, or product details (e.g., hiking boot fit, tent setup), contact our customer service team:
  • Email: service@baggiu.com
  • Address: 3738 Waterview Drive, North Charleston South Carolina 29418, United States
  • Website: baggiu.com