Contact Us


Thank you for choosing Baggu—your go-to for high-quality outdoor and running gear, camping equipment, hiking essentials, and adventure apparel. Whether you need help selecting the right hiking boots, tracking a tent order, or initiating a return for running gear, our team of outdoor enthusiasts is here to provide knowledgeable, efficient support tailored to your journey.

1. Product & Gear Inquiries

Have questions about product features, fit, usage, or recommendations for your next adventure? Our experts are ready to help you find the perfect gear:
  • Email: service@baggiu.com
  • Expert Tips: Specify the product name (e.g., "Moisture-Wicking Running Shirt" or "4-Person Waterproof Tent") and your needs (e.g., "size fit for hiking boots," "tent weather resistance," "Merino wool care") for targeted advice. For gear recommendations, share your activity (e.g., "family camping," "trail running") and preferences (e.g., "budget-friendly," "extreme weather").

2. Order & Shipping Support

Need updates on your order status, shipping timeline, or help with delivery-related issues? We process orders within 1–3 business days and offer free shipping on all items—let us assist you:
  • Email: service@baggiu.com
  • Key Details to Include: For order tracking, share your 8-digit order number; for address changes, contact us before shipment (we dispatch orders quickly); for delivery delays, include your tracking number and delivery location (estimated delivery is 6–12 business days globally).

3. Refund & Return Assistance

Need help with return eligibility, refund status, or the 60-day return process? Our team can clarify requirements for outdoor gear (e.g., unused condition, original packaging) and guide you through refunds (processed in 5–10 business days):
  • Email: service@baggiu.com
  • Essential Info to Provide: Include your order number, product name (e.g., "Hiking Boots Size 9" or "Moisture-Wicking Shirt"), return reason, and photos (if reporting defects like torn fabric or broken tent poles). For refund inquiries, specify the return shipment date and tracking nu