Shipping Policy


This Shipping Policy applies to all orders of high-quality outdoor and running gear—including camping equipment, hiking essentials, running apparel, bikes, and other adventure products—purchased through Baggu’s official website baggiu.com (the "Website"). By placing an order on the Website, you ("you" or "Customer") agree to the shipping terms outlined below, which are designed to ensure your outdoor gear reaches you smoothly for your next adventure.

1. Shipping Coverage

We offer shipping to all destinations worldwide, bringing our outdoor sports products to enthusiasts everywhere. All shipping-related calculations, communications, and transactions are conducted in United States Dollars (USD) for consistency.

2. Order Processing & Delivery Timeline

We strive to get your outdoor gear to you as quickly as possible, with clear timelines tailored to our order handling process:
  • Order Processing: After your order is confirmed (via our formal "Order Confirmation" email), we will process and prepare your items—including tents, hiking boots, running gear, and any bundled products—for shipment within 1–3 business days. For oversized items like bikes or large tents, processing may take an additional 1 business day for secure packaging; we will notify you via email if this applies.
  • Estimated Delivery Time: Once your order ships, the estimated delivery time is 6–12 business days to all destinations. We currently only provide standard shipping service, and no expedited shipping options are available.
  • Timeline Notes: Delivery estimates are for reference only and do not account for unforeseen delays. Factors such as customs processing, carrier disruptions, inclement weather, or remote delivery locations may extend delivery time. Baggu is not liable for delays caused by external factors beyond our control.

3. Shipping Costs

We are proud to offer free standard shipping on all orders—there is no minimum purchase requirement, and no hidden shipping fees will be added at checkout. This benefit applies to all products, from lightweight running apparel to bulky camping tents and bikes, with no exceptions for destination or order value.

4. Shipping Address Responsibilities

Accurate address information is critical to ensuring your outdoor gear arrives on time. You are responsible for the following related to your shipping address:
  • Provide Accurate Details: At checkout, you must submit a complete, accurate, and deliverable shipping address—including street name, apartment/unit number, city, state, zip code, and country. Incomplete, incorrect, or ambiguous address information may lead to delayed delivery, misdelivery, or returned packages.
  • Address Changes: If you need to update your shipping address after placing an order, contact our customer service team immediately. We can only modify the address if your order has not yet been shipped—once shipment is confirmed, address adjustments are no longer possible.
  • Undeliverable Packages: If a package is returned to us due to an undeliverable address (e.g., missing unit number, incorrect zip code) or failed delivery attempts (e.g., no one available to receive), we will notify you via email within 3 business days of receiving the returned package. You may choose one of the following options: 1) Provide a corrected address for re-shipping (no additional fees apply); 2) Request a full refund (processed in accordance with our Refund Policy).

5. Shipment Tracking

Once your order ships, we will send a "Shipment Confirmation" email to the address you provided during checkout. This email includes a unique tracking number and a direct link to the shipping carrier’s official website, where you can monitor your delivery status in real time—including updates for bulky items like tents or bikes.
If you do not receive a tracking number within 4 business days of your Order Confirmation, or if the tracking information shows no updates for more than 5 business days, please contact our customer service team for assistance.

6. Special Shipping Notes for Outdoor Gear

We understand outdoor gear varies in size and fragility, and we take extra care to ensure safe delivery:
  • Packaging for Durability: Fragile items (e.g., bike components, cookware, or tent poles) are wrapped in protective materials to prevent damage during transit. Bulky items (e.g., large tents, bikes) are shipped in reinforced packaging to maintain structural integrity.
  • Sustainable Packaging: We use recycled and recyclable packaging materials whenever possible, aligning with our commitment to minimizing environmental impact—consistent with the outdoor ethos of respecting nature.
  • Multiple Items: If your order includes multiple products, we may consolidate them into a single package for efficiency. If items are shipped separately (e.g., due to size differences), you will receive a separate tracking number for each shipment via email.

7. Contact Us

For questions about order shipping status, address changes, missing packages, tracking issues, or special requests related to outdoor gear delivery (e.g., bike shipping), please reach out to our team:
  • Email: service@baggiu.com
  • Mailing Address: Baggu, 3738 Waterview Drive, North Charleston South Carolina 29418, United States
  • Website: baggiu.com
Our customer service team responds to shipping-related inquiries within 1–2 business days and will work to resolve any issues promptly. Thank you for choosing Baggu—we hope your gear arrives safely and helps you make memorable outdoor moments.